SHIPPING & RETURNS
SHIPPING POLICY
At Eileen's P.M. Cream, we're committed to getting our specialty pain relief product to you quickly and efficiently. Here's what you can expect:
Shipping Options
- Free Standard Shipping: On all orders over [$X], we offer free standard shipping via [carrier, e.g., USPS, UPS].
- Expedited Shipping: For an additional [$X], we offer expedited shipping via [carrier] for delivery within [timeframe, e.g., 2-3 business days].
- International Shipping: We ship worldwide via [carrier]. Please note that international shipping rates and delivery times vary.
Processing and Delivery
- Orders are typically processed within [timeframe, e.g., 24 hours] of receipt.
- Once shipped, you'll receive tracking information via email.
- Delivery times vary depending on your location, but most orders arrive within [timeframe, e.g., 3-7 business days].
Please note that we're not responsible for delays due to weather, traffic, or other unforeseen circumstances. If you have any questions about shipping, please don't hesitate to contact us.
RETURN & EXCHANGE POLICY
At Eileen's P.M. Cream, we want you to be completely satisfied with our specialty pain relief product. If for any reason you're not delighted, we offer a flexible return and exchange policy.
Returns
- You may return your product within [timeframe, e.g., 30 days] of delivery.
- To initiate a return, please contact our customer service team via phone or email.
- Please return the product in its original packaging, accompanied by a receipt.
- We'll provide a full refund, minus any shipping costs.
Exchanges
- If you'd like to exchange your product for a different size, strength, or type, please contact our customer service team.
- We'll guide you through the exchange process and provide a prepaid return shipping label.
- Please note that exchanges are subject to product availability.
Please see our full return and exchange policy for details. Your satisfaction is our top priority, and we're committed to making things right.